Privacy Policy

At Hoa Sen at Madison Valley(“we,” “our,” or “us”), your privacy is taken seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon, use our website at hoasenmadisonvalley.com, or contact us by phone, email, or text. Please read this policy carefully. If you disagree with any part of it, please discontinue use of our services.

1. Information We Collect

We collect information you voluntarily provide and information that is automatically gathered when you interact with our website or services.

Information You Provide Directly

• Contact information — your name, phone number, and email address when you book an appointment, sign up for our newsletter, or reach out to us.
• Appointment details — the services you request, preferred dates and times, and any notes relevant to your visit (e.g., allergies or sensitivities).
• Payment information — processed securely through our third-party payment provider. We do not store full card numbers on our systems.
• Communications — messages you send us via email, text, or our contact form.

Information Collected Automatically

• Usage data — pages visited, time spent, referring URLs, and browser type, collected via standard web server logs and analytics tools.
• Cookies and similar technologies — small files placed on your device to remember preferences and improve your experience. You may disable cookies in your browser settings; some features may not function fully as a result.
• Device information — IP address, operating system, and device type for security and analytics purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and manage your appointments.
• To send you appointment reminders and follow-up communications via your preferred channel (phone, email, or text).
• To send promotional offers, seasonal specials, and our newsletter — only if you have opted in. You may unsubscribe at any time.
• To process payments and maintain accurate billing records.
• To respond to your inquiries, feedback, and service requests.
• To improve our website, services, and overall client experience.
• To comply with applicable legal obligations.

3. How We Share Your Information

We respect your information and do not sell, rent, or trade it. We may share it only in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our business (e.g., appointment scheduling software, payment processors, email platforms). These providers are contractually required to protect your information and may not use it for their own purposes.
• Legal compliance — when required by law, court order, or government authority, or to protect the rights, property, or safety of Hoa Sen at Madison Valley, our clients, or the public.
• Business transfer — in the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Text Message Communications

By providing your mobile phone number and opting in to text messaging, you consent to receive appointment reminders, confirmations, and promotional messages from Hoa Sen at Madison Valley. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance. We do not share your mobile number with third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal requirements. When your information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage system is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access — request a copy of the personal information we hold about you.
• Correct — request that we correct inaccurate or incomplete information.
• Delete — request that we delete your personal information, subject to certain legal exceptions.
• Opt out — unsubscribe from marketing communications at any time via the unsubscribe link in any email or by replying STOP to any text.
• Restrict processing — request that we limit how we use your information in certain circumstances.

To exercise any of these rights, please contact us at welcome@hoasenmadisonvalley.com. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out: